Terms of Service

• Platform: Refers to the Rekoura platform and all of its services, software and affiliated websites.
• Buyer: Any commercial entity or company that registers on the Platform for the purpose of issuing requests for quotation (RFQs).
• Supplier: Any company or establishment that registers on the Platform for the purpose of submitting quotations in response to posted requests.
• Acceptance of Terms: Creating an account or using the Platform constitutes express legal acceptance of all the terms and conditions set out in this document.

The Rekoura platform is managed and operated by:

• Legal name: [To be completed]
• Commercial Registration No.: [To be completed]
• National Address: [To be completed]
• Official email: [To be completed]

These channels are the official, approved channels for receiving notices and statutory correspondence relating to the Platform.

• Technical intermediary role: Rekoura is solely a software and technology tool that facilitates connections and the organization and comparison of requests for quotation.
• Disclaimer of liability: The Platform is not a party to any commercial contract or agreement concluded between the Buyer and the Supplier, and bears no legal or financial liability for:
  • The quality of the goods or services supplied, or their conformity with specifications.
  • Delays in delivery, or the Buyer’s refusal or delay in paying amounts due.
  • Any commercial or financial dispute arising between the two parties.
• Service provided “as is”: The Platform’s services are provided in their current condition and subject to availability. The Platform makes reasonable efforts to ensure continuity of service, without guaranteeing that the service will be free of interruptions or technical errors at all times.
• Liability cap: In all cases, the Platform’s maximum liability to any subscriber — whatever its cause — shall not exceed the total subscription fees actually paid by that subscriber during the one (1) month preceding the event giving rise to the claim.

• Use of official channels: Both the Buyer and the Supplier undertake that all correspondence, price submissions and negotiations relating to any opportunity identified through the Platform shall be conducted exclusively through Rekoura’s tools.
• Prohibition of circumvention: Direct contact outside the Platform, or concluding deals covertly in order to avoid fees or subscriptions, is strictly prohibited.
• Penalties for violation: If a violation of this clause is established, the Platform shall be entitled to:
  • Suspend or terminate the accounts of both violating parties immediately and without notice.
  • Claim financial compensation equal to the value of the subscriptions or fees due, while reserving the right to take legal action in accordance with Saudi laws.

• Commission rate: Where any request for quotation (RFQ) is awarded to a Supplier through the Platform, the Supplier shall owe the Platform a commission of one percent (1%) of the total value of the approved contract or purchase order.
• When the commission becomes due: This commission constitutes a debt payable by the Supplier immediately upon announcement of the award, and remains recorded as a financial obligation of the Supplier until the full amount has been paid to the Platform’s account through the approved payment methods.
• Independence of the obligation: The Supplier’s obligation to pay the commission remains in force and unconditional, regardless of when the Supplier collects the amounts due to it from the Buyer.

Users undertake to use the Platform for lawful commercial purposes only and, in particular, are prohibited from:

1. Providing incorrect or misleading commercial data or documents at registration or during use.
2. Posting fictitious or non-serious requests for quotation for the purpose of price discovery or of harming Suppliers.
3. Impersonating any other entity, or using multiple accounts to circumvent the Platform’s rules.
4. Uploading any content that violates Saudi laws or public morals, or any malicious software.
5. Using automated tools (scraping / bots) to collect data from the Platform or about its users without prior written permission.

• Suspension and termination: The Platform may suspend or terminate any account that violates these terms after notifying the account holder, or immediately in the case of serious violations. The subscriber retains the right to object through the official support channels.
• Data after termination: Upon closure of the account, the subscriber may request a copy of its exportable business data within thirty (30) days of the closure date, after which the data will be deleted or anonymized in accordance with the retention policy set out in the Privacy Policy.

• Ownership: Full and absolute intellectual property rights in the logo, the Rekoura trade name, the interfaces (UI/UX), the designs and the source code belong exclusively to Rekoura.
• Prohibition of reverse engineering: Users are prohibited from attempting to copy, modify or decompile the software (reverse engineering), or from exploiting its interfaces for any purpose whatsoever.

• Confidentiality of information: All information, prices, technical specifications and documents attached to any request for quotation (RFQ) are considered strictly confidential.
• Obligations of the parties: The Supplier undertakes not to disclose the details of the request or the prices offered to any third party, and the Buyer undertakes to keep each Supplier’s prices confidential and not to share them with that Supplier’s competitors.

The user undertakes to indemnify the Platform and hold it harmless from any claims, damages or costs (including reasonable attorneys’ fees) arising from the user’s breach of these terms, violation of any law in force in the Kingdom of Saudi Arabia, or infringement of the rights of any third party through the user’s use of the Platform.

The Platform shall not be liable for any delay or failure in performing its obligations where this results from circumstances beyond its reasonable control, such as natural disasters, outages of telecommunications and internet networks, large-scale cyberattacks, or emergency governmental and regulatory decisions.

The Platform may amend these terms and policies from time to time in line with applicable laws or operational requirements, provided that subscribers are notified of material amendments via their registered email address or through an in-platform notice at least thirty (30) days before they take effect. Continued use of the Platform after the amendments take effect constitutes acceptance of them.

• Governing law: These terms are governed by and construed in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia.
• Dispute resolution: The parties shall first seek to settle any dispute amicably within thirty (30) days. If this is not possible, the competent Commercial Court in the city of Dammam shall have jurisdiction, unless the parties agree in writing to resort to arbitration under the rules of the Saudi Center for Commercial Arbitration (SCCA).